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FAQs – Promotional Program

1.Who is eligible?

Any accommodation provider (AP) in the Pacific region.

2. What do AP’s need to do to be involved?

Simply sign on to Roamfree Quickstart, have a direct XML feed from your hotel, be using BookEasy or Roamfree Technology Products.

3. Does it cost anything to enter this promotion?

No.

4. Can an AP withdraw from a promotion?

Yes. However, if the AP is still ranked in the top prize winners they will be able to decide if they would like to take the prize or forfeit it.

5. How will my points be calculated?

Every booking made via Roamfree Quickstart will receive one point per room night. Each point will be recorded and a tally of all points will be kept.

BookEasy 24hour bookings will receive 1 point per room night.  

If an AP has a direct XML feed they will receive 2 points per room night. Each point will be recorded and a tally of all points will be kept.

BookEasy Gold bookings will receive 2 points per room night.

If an AP is using Roamfree Technology products points will be tripled for each room night, and again a tally of all points will be kept.

6. Who in the property receives the prizes if you win?

The prize is awarded to whoever signed up from the promotion originally. This can be any employee of the property including the reservations manager, general manager, sales manager etc.  

However, the property can nominate for another person in the property to receive the prize and it is up to the property who receives the prize.

7. How many bookings do I need to have each month to still be in the promotion?

AP’s need to have at least one booking/point over the entire promotion to be eligible.

8. Do I have a good chance to win the major prize?

The major prize is determined by the amount of bookings an AP has in each area. Therefore, the AP with the most bookings/room nights at the conclusion on the promotional period will win the major prize. There are 10 runner-up prizes for each area that will also be awarded (from properties ranked 2-11).

9. How many areas are there?

There are 8 areas in the promotion. These are:

  1. Queensland
  2. NSW & ACT
  3. Victoria & Tasmania
  4. South Australia & Northern Territory
  5. Western Australia
  6. South Island NZ
  7. North Island NZ
  8. Pacific Islands

10. How many AP’s are in the Pacific region?

There are thousands of AP’s in the Pacific region which is why the Pacific region has been broken down into 8 areas. This allows AP’s to compete with other local AP’s in the same location with the same consumer market.

11. What is the Pacific Region?

The Pacific region consists of Australia, New Zealand and all islands in the Pacific.

12. How large does my property need to be to be in this promotion?

Any property in the pacific region is able to participate in this promotion regardless of size. This means that whether an AP has 1 or 1000 rooms they are eligible to compete.

13. What if I am already using Roamfree Technology Products?

All AP’s already using Technology Products will receive three points for every booking made.

14. How will I be notified if I win won of the prizes?

Every AP will be notified of the winners of each area at the conclusion of the promotion. This will be communicated via email. The winners will then need to contact Roamfree to secure their prizes. Any unclaimed prizes will be forfeited.

15. Who should I contact if I think my points have not been calculated properly?

If you believe that there has been an error with your points tally Roamfree needs to be contacted immediately by the nominated individual assigned to the promotion.

16. What are the advantages of entering into this promotion?

There are several advantages with being involved in this promotion including both a commercial benefit for your property, and a personal benefit of being able to secure one of the prizes on offer.

17. Is there any way of earning extra points?

Yes. There are three ways that AP’s will be able to receive extra points.

  1. Sign up to Roamfree Technology products to receive three points for every booking.
  2. Participate in Roamfree promotions at various times during the promotional period to receive bonus points and accelerate points. For example Roamfree may run promotions over the Easter period where any bookings made via Roamfree receive triple points. Extra points offers will be communicated with each property at various times throughout the year.
  3. BookEasy 24 hour can go to BookEasy Gold to receive 2 points per room night.

18. What happens if a booking is cancelled, does the property still receive points?

No. Only bookings that are completed, and guests have checked out will receive points towards the promotion. This therefore means that if a guest cancels or does not complete their intended travel points will not be valid.

19. Is there a minimum night policy for points?

No.

20. Is there a maximum number of bookings that can be made?

No. The more bookings and room nights, the more points towards the major prizes.

21. Is there a minimum number of bookings needed to be made to be eligible?

Each AP needs to have at least one point/booking to be in the promotion.

22. Will other AP’s know how many points your property has?

No. This will remain confidential.

23. Can I be involved in other promotions run by similar companies?

Yes. This is not an exclusive promotion, AP’s are able to compete in other promotions carried out by other companies.

24. Do bookings from last minute site earn me points?

Yes, bookings from the last minute sites do earn 3 points per booking if using Last Minute Manager.

25. What is Global Accommodation Search (GAS)?

Global Accommodation Search (GAS) is similar to Google except it is accommodation specific and a commercial search, not a generic search. GAS allows you to search, compare, check availability and book accommodation worldwide. In most cases, the accommodation provider's availability is automatically uploaded onto the GAS.

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